Customer Success Team Leader (DACH region) - German speaker CSM · Barcelona Tasso ·

As the Team Leader of Customer Success , you will manage a team of Account Managers dedicated to support our German speaking clients. Your focus will be to drive client satisfaction , retention , and growth by implementing strategies that enhance the customer experience and ensure success.

The Role:

• Lead and mentor a team of Customer Success Managers, ensuring exceptional support for German-speaking clients.
• Develop and execute strategies to improve customer satisfaction, retention, and growth.
• Act as the escalation point for customer issues, ensuring prompt resolutions.
• Analyze customer health metrics to identify trends and improvement opportunities.
• Foster a positive and proactive customer-centric culture within the team.
• Collaborate with Sales, Product, and Marketing to deliver a seamless customer experience.

You would be a great fit if you have:

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