Customer Success Team Manager

Position Overview

We are seeking a Customer Success Team Manager (Retention) to lead and coach a hybrid team of Customer Success Specialists within the RingCentral account at Acquire Asia Pacific Philippines Inc.

Responsibilities

• Lead & coach the team to exceed goals and expectations.
• Drive retention by overseeing all account management and retention activities in a high‑volume, high‑transaction environment.
• Identify and implement process improvements, train staff, and develop creative retention strategies.
• Act as the customer advocate by building strong relationships, handling escalations, and providing feedback to other departments.
• Manage performance: set example, delegate effectively, and solve problems to drive results.

Qualifications

• Proven leadership: 3+ years of experience directly managing a hybrid customer service or retention team in a fast‑paced environment.
• Optional...