Opportunity Description
Customer Support Advisor
Location: Haydock, Merseyside
Base pay range: $24,055.00/yr - $24,055.00/yr
Your role will be to provide customer service to existing customers.
Key responsibilities:
- Take ownership of queries from existing customers about their card payment facilities
- Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
- Provide technical support for Ecommerce and Virtual Terminal customers
- Follow the procedures provided to you by your Manager and Senior Member of the Team
- Develop an understanding of the card market and industry standards
To succeed you’ll have:
- Team player with clear focus on providing excellent customer service
- Tolerant and empathic communicator with confident telephone manner
- Takes ownership of queries, problems and projects and m...
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