Customer Support Advisor Portuguese/English/Spanish

We are looking for a Customer Support Advisor for our Customer Services department, which provides advice, support, and solutions to our customers.

Your main responsibilities

• Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)
• Replying to customer escalations and helping guide customers through the correct processes at OVHCloud
• Keeping customers updated about the status of their opened requests and the resolution for the same
• Offering after-sale support - order tracking and payment follow up when needed
• Participating in different missions with the team, helping support customer loyalty programs
• This position will require shift work on weekends and/or nights
• A hybrid option will be available for shifts (to be discussed)

Your future impact

In 6 months

• becoming inde...