Customer Support Agent

UnifyCX is looking for an extraordinary Customer Support Agents to join our motivated and ambitious team in South Africa.

What Will You Do?

As a Customer Support Agent, you will be responsible for answering all inbound customer support inquiries. The overall goal of each experience is to effectively diagnose customer needs to ensure all are addressed.

In this position you will:

• Provide extraordinary customer service to build positive rapport on every interaction
• Manage your time effectively to keep up with the incoming calls from the queue
• Accurately document information exchanged during each call
• Take ownership of customers issues and follow problems through to resolution
• Maintain records and document customer service actions and discussions
• Maintain an orderly workflow according to priorities
• Other duties as assigned

Who You Are:

Ideal candidat...