Customer Support Agent

Customer Support Agent Location: Hybrid – Kilmarnock, KA3 1HA Salary: £26,000 per annum Hours: Monday – Friday, 8am – 5pm Pertemps are currently recruiting for Customer Support Agents to join a growing and supportive organisation based in Kilmarnock. This is an excellent opportunity for individuals who are passionate about customer service and want to make a real difference in people’s lives every single day. This is not your average contact centre role. You’ll be supporting customers who may be facing challenging personal or financial circumstances, helping them find realistic and sustainable solutions in a supportive and empathetic environment. The Role: As a Customer Support Agent, you’ll manage a variety of inbound and outbound customer interactions across phone, email, live chat and written correspondence. Every conversation is different, and you’ll play a key role in helping customers feel listened to, understood and supported. Responsibilities include: • Supporting customers exp...