Customer Support Analyst

Hansen Talent Group is hiring an IT Support Specialist to support a large organization in Columbia, SC. This role is hybrid, onsite 3 days/week. 

This role provides technical and operational support for complex business applications and systems, ensuring a high level of customer satisfaction. You’ll work across multiple platforms and teams to troubleshoot issues, support system implementations, and deliver timely, effective solutions in a fast-paced environment.

What You’ll Do

• Respond to and resolve customer inquiries across multiple channels related to systems, applications, and services

• Troubleshoot complex technical and operational issues and provide timely resolutions

• Learn and support business applications, including how they integrate with other systems

• Train on new applications and support upcoming system implementations

• Analyze issues, identify root causes, and recommend effe...