Customer Support Associate (BPO)

Tier 2 Customer Support Associate (BPO) | US Shift | Freshers & Experienced Welcome

We are looking for enthusiastic and customer-focused professionals to join our team as Tier 2 Customer Support Associates . If you have strong communication skills and a passion for customer service, this opportunity is for you!

Job Role: Tier 2 Customer Support Associate (BPO)

Work Mode: Work from Office / Hybrid (as per business requirement)

Shift: US Shift (Night Shift)

Work Week: Rotational (Mon–Fri / Tue–Sat / Wed–Sun)

Key Responsibilities

✔ Handle customer queries through calls, emails, and chats

✔ Provide Tier 2 support and resolve customer concerns effectively

✔ Assist candidates with recruitment-related queries (fresh applicants & rehires)

✔ Guide users on self-service portals and navigation

✔ Follow escalation pro...