Customer Support Engineer

At Paymentology , we’re redefining what’s possible in the payments space. As the first truly global issuer‑processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale across more than 60 countries. Our advanced, multi‑cloud platform delivers real‑time data, unmatched scalability, and the flexibility of a network of regional hubs. It’s this global reach and innovation that sets us apart.

Operational Support

• Monitor alerts, queues, and systems to ensure platform stability
• Handle customer tickets and incidents in line with SLAs
• Execute standard procedures while ensuring accuracy and consistency in ticket handling

Problem Investigation & Resolution

• Troubleshoot issues beyond documented procedures using logs, metrics, databases, and system tools
• Identify root causes for recurring or unclear issues and contribute to long‑term fixes
  Full-time Informática y tecnología