Customer Support Engineer (f/m/d)

About The Opportunity

Contentful’s Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting‑edge technologies. Working directly with developers from our customers, our engineers help with massive scaling, get‑started guidance, ticket‑based assistance, troubleshooting and issue resolution, and escalation to Engineering when necessary. They give customers confidence that their needs are represented and addressed, enabling many large customers to power their public websites, mobile apps, and other mission‑critical parts of their business.

What to Expect

• Join a spirited, global group that keeps things light‑hearted while solving difficult customer situations and creating new internal processes.
• Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and n...