Customer Support Engineer

General Job Description

The CSA shall be mainly responsible for:

• Generating revenue from parts/service sales according to the objectives of the SASD Customer Support Section
• Customer relations management, providing after-sales, commercial, and technical support to assigned accounts

Responsibilities

The CSA shall:

• Manage the after-sales activities for the accounts/territories to be assigned, through
• Periodic visit to customer to pro-actively assess their after-sales requirements
• Aligning the customer’s after-sales requirements with the products and services of EOS, and
• Promoting the usage and selling of EOS’ parts and services to generate parts and service revenue.
• Recover inactive customers to generate parts and service revenue.
• Develop and manage new accounts/territories to generate revenue from the sales of parts and services for core and non-core products...