Customer Support Executive

About Us:

Founded by Sneha Priya and Nishanth Jois,  Uniq You is powered by an active team that comes from decades of running D2C brands.from early stage to IPO. Sneha Priya is an early stage Leader at Wakefit and took the company to IPO.

Nishanth Jois comes from decades of AI & Machine Learning background from  Levis, Nvidia and brings systems and architecture disciplines. Also, we are backed in $$ Millions by Top Tier VCs in the country.

Role Description

As a Customer Support Executive, you will be the primary point of contact for customers, providing timely, accurate, and empathetic assistance across multiple channels (email, chat, social, and phone). You will handle customer queries, troubleshoot basic technical and account issues, process requests, and follow up to ensure closure and customer satisfaction. You will document recurring issues, share user feedback with product and engineering...