Opportunity Description
- Ensure the IOP, SOP and KPI are strictly complied with, and all operations are smoothly handled in cost effective manner.
- Execute process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations, and improve end-to-end service delivery to customers
- Suggest alternate viable solutions and actively resolve customer complaints within stipulated timeframe
- Ensure alternatives provided are aligned with rules and regulation including local policies
- Keep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experience
- Collaborate with customers, Procurement and LCL Product
- Understand customers’ real needs, handle customers’ expectations and ensure professional customer service level.
- Handle system updates and customer requests in accordance with defined processes
- Ensure all relevant revenue C ...
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