Customer Support Executive

About the job Customer Support Executive

For an award winning global accommodation wholesaler, serving travel agents and tour operators with offices in Australia, UK & USA.

Department Operations

Reports to - Market Manager

Work hours : Mon-Fri, AUS/NZoffice hours.

Job functions:

Customer Service executives are the front-line of our global business that delivers great service locally to our key markets. Having been recognized for offering the very best in customer service, the main purpose of the role is:

• To be the face of company's pacific service
• To handle majority of non-urgent calls with first time resolution, however if complex the team is there to take over when required.
• To work independently and be a self-motivator whilst being able to work remotely with the team across different countries.

The above also involves daily communication with clients and suppliers over the telephone...