Opportunity Description
Job Title: Customer Support & Experience Architect
Location: Dubai UAE
Job Summary
Design and implement AI-driven customer experience solutions. Develop multichannel support systems, integrate CRM and automation tools, and create seamless AI-to-human escalation flows.
Key Responsibilities
- Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o, LangChain and custom flows.
- Multichannel Support: Develop a multichannel support stack including WhatsApp, in-app chat, web, IVR and more.
- CRM Integration: Lead the integration of CRM and automation tools for a unified customer view.
- AI to Human Escalation: Create seamless escalation flows from AI to human support.
- KPI Setup: Establish KPIs, routing logic and playbooks for scalable tenant and landlord support.
Requirements
- Experience: 4 years in CX Support Ops or Solution Design.
- AI Expertise: Proven...
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