Customer support & implementation specialist — saas / pos systems

About the Role
SMRT Systems is looking for a customer-focused
Customer Support & Implementation Specialist
to join our remote support and operations team.
This is a
client-facing support and implementation role , not a software development or coding role. You will work directly with business customers, store owners, store staff, and sometimes end customers to help them use the SMRT platform effectively.
Your work will include onboarding new clients, configuring the system, taking support calls, responding to tickets and chats, troubleshooting software, device, connectivity, payment, and operational issues, and helping maintain smooth day-to-day system uptime for our customers.
The ideal candidate is someone who enjoys solving customer problems, communicating clearly with non-technical users, staying calm during urgent issues, and taking ownership until the issue is resolved.
What This Role is.
This role is primarily about:
Customer support over calls, chat...