Customer Support Manager, APAC

Rogo is seeking our first Customer Support Manager in APAC to be a key player on our fast‑paced support team, ensuring we deliver an exceptional experience for our clients. You will balance day‑to‑day ticket management with process refinement, ensuring our team consistently delivers timely, high‑quality support to our demanding user base. You will play a critical role in refining the systems and culture of a growing support organization, ensuring every client interaction reflects Rogo’s commitment to precision, speed, and excellence.

• Handle advanced customer escalations and manage day‑to‑day support queues, ensuring timely resolution of issues and adherence to SLAs.

• Contribute to operational efficiency and scalability by identifying and helping implement process optimizations and automation.

• Partner cross‑functionally with Product, Engineering, and Go‑to‑Market tea...