Opportunity Description
Our Client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location.
Responsibilities:
Requirements:
Responsibilities:
- Provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
- Create and maintain support tools/solutions available online.
Requirements:
- Experience with customer service / support
- High comfort level and experience with consumer software applications
- Strong computer and troubleshooting skills
- Experience with data management
- Knowledge of agricultur...
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