Customer Support Representative - OMA Insurance

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The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job summary
This position provides first point of contact for customer service support to members, responding to daily queries and requests, and handle the investigation and resolution of escalations.

How you will make a difference

Interacting with members to address their service concerns, and needs; listen and gather all relevant information when referring members to an external business partner or the appropriate sales team for an insurance consultation or a more in-depth conversation.

Providing members with the value of insurance benefits and alternative options to consider ...