Customer Support Representative

Responsibilities

• Responds to existing customer inquiries via phone, chat, and email.
• Make outbound support calls to our existing clients
• Develop relationships with existing clients and gather the correct information regarding their account
• Ensure optimal product usage through account monitoring, client interactions, and ongoing training
• Provide an unrivaled level of technical support
• Uncover client needs and goals with good questioning practices and listening skills
• Gain an understanding of the clients’ renewal and decision-making process
• Onboard/ train new clients in using the software
• Monitor service tickets and ensure timely closure of all assigned tickets.
• Collaborate and facilitate communication with Sales and Product Development teams to resolve issues.
• Assist the Quality Assurance team with product testing and validation during deploys and migrations.
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