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Customer Support Representive, Kolkata

Startek

Kolkata, West Bengal, India Full time June 05, 2026
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Opportunity Description

The Executive Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.

 

  • Experience – Fresher or any experience
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare co...
    • Full time Information and Record Clerks

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    Opportunity Details

    Location Kolkata, West Bengal
    Country India
    Type Full time
    Category Information and Record Clerks
    Posted June 05, 2026
    Deadline July 15, 2026

    About Startek

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    Startek

    Kolkata, India

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