Customer Support Specialist at Clio

Elevate your career as a Customer Support Specialist at Clio, a leader in legal AI technology. Offer exceptional support to legal professionals while diving into tech!

Clio is seeking enthusiastic Customer Support Specialists in Burnaby and Calgary to enhance our customer support team. This role welcomes recent graduates ready to launch their careers in technology. As you engage with customers, you will gain expertise in our products and assist in resolving their inquiries, all while contributing to a supportive and growth-oriented environment.

Key Responsibilities:
• Handle inbound support requests via phone, chat, and email
• Diagnose and resolve product issues effectively
• Serve as a trusted advisor to customers
• Capture customer feedback for our Product teams
• Promote product adoption through effective solutions

Requirements:
• Bachelor’s degree or diploma, or recent graduate
• Excellent analytical ...