Customer Support Specialist at Hadrian

Join Hadrian as a Customer Support Specialist and play a vital role in our customer service team. You'll support our distribution network through layout drawings, order management, and technical inquiries.
In this role, you will interpret detailed architectural and construction drawings to produce accurate quotations and layout drawings using Hadrian software. The position requires a strong background in customer support, as you will manage customer accounts and assist in troubleshooting product-specific technical issues. Effective communication and coordination with engineering, production, and operations teams is essential for ensuring customer satisfaction.
Key Responsibilities:
• Produce layout drawings from construction specifications
• Manage orders and customer accounts in JD Edwards ERP
• Provide technical support and respond to customer inquiries
• Communicate issues across engineering, production, and shipping
• Assist with process improvements and best p...