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Customer support Specialist II

Experian

Heredia, Heredia Province, Costa Rica Full-time June 08, 2026
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Opportunity Description

Job Description

Do you enjoy helping others and solving problems? Are you someone who excels in a environment where empathy, experience providing detailed troubleshooting and resolutions matter? If so, we'd love to connect with you.

Experian is expanding our Customer Care team in Costa Rica, and we're looking for collaborative, customer-focused individuals to join us as Customer Care Specialists II. You'll play an important part in supporting consumers, resolving inquiries and disputes, and delivering a positive, respectful experience with every interaction. You'll report to the Supervisor, Customer Care.

WHAT YOU'LL Do:

  • Handle inbound calls across multiple lines of business, assisting with credit reports, fraud alerts, and general inquiries.
  • Analyze written and verbal consumer disputes, determining appropriate resolution paths.
  • Process dispute requests, including contacting financial institutions for documentation and va...
    • Full-time Information and Record Clerks

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    Opportunity Details

    Location Heredia, Heredia Province
    Country Costa Rica
    Type Full-time
    Category Information and Record Clerks
    Posted June 08, 2026
    Deadline July 18, 2026

    About Experian

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    Experian

    Heredia, Costa Rica

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