Customer Support Specialist

Designation - Customer Service Executive

Qualification - HSC / Graduate Freshers - Can also apply

Shifts - Rotational shifts (Including Night Shifts)

(Shifts Window- Between 4pm to 10am - Any 9 hours Shift)

5 days working with 2 rotational week offs

Location - Kolkata

Immediate Joiners Preferred

Roles & Responsibilities:

- Handle customer queries through chat and voice (international clients).

- Deliver accurate information and ensure customer satisfaction.

- Troubleshoot and escalate issues when required.

- Maintain high-quality service standards in all interactions.

- Follow process guidelines and meet performance metrics

(Domain Knowledge - BPO Voice/Non-Voice/ Customer Service)

Communication - Very Good Communication

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