Customer Support Specialist

Customer Support Specialist In the world of Industrial AI and real-time manufacturing intelligence, we are looking for a technically aware and client-focused Customer Support Specialist to join our operations team. The ideal candidate will serve as the first line of response for our manufacturing clients, combining a working understanding of plant floor environments with strong problem-solving and communication skills. This role sits at the intersection of technology and operations, requiring someone who can speak the language of both a software platform and a production line. Main Responsibilities Serve as the primary point of contact for client support requests, managing tickets from initial intake through resolution with clear ownership and defined response times. Diagnose and troubleshoot platform issues reported by plant operators, maintenance teams, and operations managers, identifying whether the root cause is technical, configurational, or user-related. Escalate complex or recu...