Customer Support Specialist

Job Location: Singapore-Kallang

• Maximize sales potential across assigned accounts through exceptional customer service, demonstrated by strong product knowledge — including the ability to identify missing or incorrect components/cables and recommend appropriate products on quotations, customer POs, and orders
• Process orders accurately and efficiently through the system to shipping, applying correct prices and discounts with proper approvals, while maintaining organized customer files and ensuring database accuracy
• Deliver effective communication via telephone, email, and chat with a focus on highest-level customer service; provide clear, concise troubleshooting guidance and diplomatically respond to inquiries, concerns, and complaints
• Assist and elevate end users with self-help tools (FAQs, how-to guides, webshop, repair portal) and contribute to developing self-help content
  Full-time Other-General