Customer Support Specialist - Web Design Background Required

About Pixpa Pixpa is an all-in-one website builder for creative professionals — photographers, designers, artists, and studios. Bootstrapped, profitable, and independent for 12 years. Our customers build their businesses on Pixpa — their website, client galleries, and online store all in one place. When something goes wrong or they need help, our support team is the first and most important response. Who we are looking for We are looking for a technically capable, customer-first support specialist who genuinely understands web design. Not someone who has read about it — someone who has built websites, worked with HTML and CSS, configured DNS, and used a CMS like WordPress, Wix, or Squarespace hands-on. This is a role for someone who can diagnose a customer's problem quickly because they understand what is happening under the hood — and then explain the solution clearly to someone who may not. You are patient, precise, and take real pride in resolving issues properly, not just closing t...