Customer Support Supervisor

We are looking for conscientious thinking to assist our operations department as they will manage live booking amendment, creating VCC, confirming live booking. You also need to work on problems of moderate scope where analysis of situations exercise communication within defined procedures and practices to determine appropriate action.

To succeed in this role, you should be a skilled and thorough researcher with excellent communication and record-keeping skills. You should be detail-oriented, organized, and self-motivated with quick solving and good English communication.

Key Responsibilities:

• Supervise and support a team of agents responsible for:
• Handling multiple live chats from retail agents regarding their travel reservations.
• Managing email, chat, and voice communications with suppliers.
• Processing and confirming clients' travel booking itineraries with high accuracy.
• Ensure team memb...