Customer Tech Services Analyst II: Impact & Solutions

Mastercard is seeking a Customer Technical Services Analyst II in Singapore. This role includes providing operational and technical support for customers and resolving complex issues. The ideal candidate should have a passion for the customer experience journey and experience in Operations or Customer Support. Responsibilities involve collaborating with internal business partners, leading initiatives, and implementing process improvements. A familiarity with the ITIL framework and willingness to work in a 12-hour shift environment are essential.
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