Customer Tech Support (IT Support Coordinator I)

Nielsen is seeking a Technical Support Representative to provide remote software and hardware support to internal employees and external parties.

Job Responsibilities

• Log all incoming support requests into customized ServiceNow issue-tracking software
• Unlock user accounts and reset passwords
• Provide technical support for Microsoft Windows, G Suite, Microsoft Office and custom applications
• Troubleshooting of desktops, laptops, tablets, mobile devices and peripherals.
• Install, modify, or repair software and hardware
• Resolve internet, intranet and VPN connection issues
• Primary customer service contact, addressing Nielsen panelist household concerns, questions and providing solutions for prospective and existing panelists
• Identify and correct known conditions that can be resolved remotely to prevent issues for employees in the field
• Identify conditi...