Customer Value Maximisation Manager

Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Maximisation Manager in the CVM Contact Centre situated at the head office based in Johannesburg. This role will define and drive Tracker’s Customer Value Management strategy to maximise customer lifetime value, retention, and revenue growth across the end‑to‑end customer lifecycle. The role ensures data‑led decision‑making, cross‑functional alignment, and measurable commercial impact.

Customer Value Management and Optimisation

• Develop and lead the Customer Value Management strategy aligned to Tracker’s growth and operational objectives.
• Translate strategy into executable business plans, initiatives, and measurable KPIs across the customer lifecycle.
• Ensure alignment of Customer Value priorities with broader business goals through partnership with senior leadership and external stakeholders.
• Track...