Customer Value & Operations Lead

JOB TITLE: Customer Value & Operations Lead

WORK EXPERIENCE: 8+ years

EMPLOYMENT TYPE: Full-Time, Permanent 

LOCATION: Remote (Pan India) 

SHIFT TIMINGS:  06:30 PM - 03:30 AM IST (8.00 am to 5.00 pm EST) 

What You’ll Be Doing:

Own customer value delivery and operational execution for a scaled portfolio of Emerging Accounts.

Partner closely with the India GM and the US-based Account Manager, who retains ownership of the commercial relationship. 

Ensure customers are: Adopting relevant modules of our products Actively using the platform On track for successful renewals 

Design, prepare, and deliver Electronic Quarterly Business Reviews (E-QBRs) for US based Account Managers to ensure consistent value communication at scale. 

Review data and proactively identify customer needs, risks, and adopti...