CX Prevention & Process Optimization Lead

eDreams ODIGEO is seeking an experienced CX Prevention Lead to join our CX team in Barcelona (Hybrid). This role involves streamlining operational processes, mitigating risks, and enhancing organizational efficiency. You will work closely with cross-functional teams to improve financial health.

The ideal candidate will have proficiency in CRM software, be self-motivated, and possess strong analytical skills. We offer a dynamic environment focused on growth and well-being.