CX Process Improvement Analyst

A leading customer experience management firm located in Bogotá is seeking a Process Improvement Analyst to enhance operational efficiency through analysis of data from multiple platforms. The ideal candidate will have 3–5+ years of experience in Business Analytics, with strong data interpretation skills and a proactive mindset. Responsibilities include building dashboards, generating actionable insights, and recommending improvements across teams. Experience with tools like Salesforce and proficiency in Excel are essential.
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