CX Training & Quality Manager

A global contact center solutions company is seeking a Customer Experience Manager dedicated to enhancing service excellence. The role involves designing and delivering training programs, ensuring service quality, and collaborating cross-functionally to drive customer-centric initiatives. Candidates should have strong leadership, coaching abilities, analytical skills, and a Bachelor's degree in a relevant field. Experience with CRM platforms is preferred. This position offers a chance to shape customer experiences across various touchpoints.
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