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Data Analyst - Debt Collection Call Centre

Dante Personnel

roodepoort, roodepoort, South-Africa Full-time June 17, 2026
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Opportunity Description

Minimum Requirements

  • Matric
  • Degree/Diploma in Data Analytics or related field
  • Knowledge of R Language and Python
  • 23 years experience in data analytics, coding, and big data
  • Previous debt collection or call centre experience essential
  • Experience on Excalibur System, SAP, Moonsoft, Solar, and Sage advantageous

Key Responsibilities

  • Analyse debtor behaviour, payment trends, and collections performance
  • Monitor collections KPIs including PTP rates, contact rates, and conversions
  • Prepare daily, weekly, and monthly reports
  • Perform data cleansing, validation, and database management
  • Support dialer campaign segmentation and optimisation
  • Provide dashboards, trend analysis, and strategic insights
  • Identify operational inefficiencies and recommend improvements
  • Support Collections Management with reporting and predictive analysis

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Full-time Other-General

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