Data Analyst (Lead/Manager Candidate) - Conversational Experiences Department (CXD)

Description

Department Overview
You’ll join a 60-person AI for Customer Service team: engineers, TPMs, data analysts, dialogue designers: responsible for modernizing legacy contact-center tooling and workloads into an agentic Generative AI stack codenamed Raptor. We already power Rakuten Mobile’s pre-sale onboarding and support (“RMAA”) and are building the pipeline for of customer service and engagement experience. Now, we’re moving from a successful V1 into the scale-up phase: expanding to all 70 BUs and leveraging AI to multiply Rakuten’s core capabilities in e-commerce, finance, logistics, digital content, and beyond.

Position:
Why We Hire
We are seeking a Data Analyst to establish and lead our data analytics function.
This role is crucial for building a data-driven culture from the ground up, in close partnership with Product Managers.
Currently, we are in a phase of team expansion and capability enhancement, ...