Data Center Customer Operations Engineer II

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times.
• Involved in escalating and expediting higher level orders, upon supervision.
• Actively follows up on work orders in the queue to support the overall team.
• Maintains notes and records of activity fulfillment in the ticketing system.

Installations

• Rack and stack basic customer equipment, with guidance from more senior team members.
• Supports routine intra-cage and infrastructure installations, under guidance, which may include:
  • routine ladder racks and basic fiber raceways;
  • basic cable management and sup...