Data Scientist - Predictive/AI-Driven Analytics

Job Description
We are seeking a highly experienced Senior Data Scientist to drive predictive analytics and AI‑enabled insights across customer experience, support, and digital funnel interactions. This is not a net‑new role—it is a critical, long‑standing function within the organization that requires deep technical expertise, strong independent execution, and the ability to design analytical systems that directly inform business decisions.
This role goes beyond traditional analytics. We’re looking for someone who can combine classical data science rigor with modern AI‑assisted workflows to accelerate model development, improve prediction quality, and bring advanced insights into production.

What You’ll Be Working On
You will lead and evolve predictive models that help the business better understand customer behavior, sentiment, and outcomes—particularly in environments involving customer surveys, digital support journeys, and agent‑assisted interactions.
Key proj...