Debt Controls Analyst

About the role

The position of Performance and Controls Analyst operates as part of the End‑to‑End Debt Strategy and Performance Team at British Gas, focusing on reducing the overall cost of Business Energy Debt. The analyst is responsible for delivering significant step‑changes in the effectiveness of collection controls across all debt treatments, driving deeper insight and enabling optimisation through robust, commercially focused debt management decisions.

Responsibilities

• Periodic analysis of overdue debts to ensure timely treatment.
• Utilise multi‑system and analytical tools to produce root‑cause analysis of stuck or slow‑moving debts.
• Lead and collaborate with onshore teams and third parties to develop automated solutions to move accounts into active treatment.
• Monitor, assess and demonstrate process compliance and effectiveness to maximise operating expenses and debt recovery.
• Provide recommendations...