Opportunity Description
Senior Product Manager- Servicing
Job Summary:
Own the digital servicing experience across the credit lifecycle marketplace. You will modernize platforms and journeys for payments, self
service, collections, retention, payoff, and hardship programs, improving customer satisfaction and controlling cost while meeting regulatory obligations.
Key Responsibilities:
•
Lead the servicing strategy and roadmap, define multi
year vision, quarterly OKRs, and delivery plans across customer, dealer, and partner touchpoints.
•
Deliver frictionless digital servicing journeys: payments, autopay, payoff quotes, modifications, hardship applications, and communication preferences.
•
Modernize servicing infrastructure with API
first microservices, cloud platforms, and event
driven workflows in partnership with engineering and enterprise architecture.
<...
Job Summary:
Own the digital servicing experience across the credit lifecycle marketplace. You will modernize platforms and journeys for payments, self
service, collections, retention, payoff, and hardship programs, improving customer satisfaction and controlling cost while meeting regulatory obligations.
Key Responsibilities:
•
Lead the servicing strategy and roadmap, define multi
year vision, quarterly OKRs, and delivery plans across customer, dealer, and partner touchpoints.
•
Deliver frictionless digital servicing journeys: payments, autopay, payoff quotes, modifications, hardship applications, and communication preferences.
•
Modernize servicing infrastructure with API
first microservices, cloud platforms, and event
driven workflows in partnership with engineering and enterprise architecture.
<...