Delivery Manager for Technical Operations

Lead technical operations and support at a high level as a Delivery Manager. This role focuses on customer satisfaction and operational excellence in a SaaS environment.

We are searching for a Delivery Manager specializing in operations and support with at least 8 years of experience in technical and customer success roles. Your hands-on capability in L2/L3 environments and familiarity with cloud platforms such as AWS and Azure will be essential. You will work closely with enterprise customers and internal teams to ensure seamless project execution and support.

Key Responsibilities:
• Lead initiatives within a 24x7 technical support team
• Ensure system stability and SLA compliance
• Manage customer escalations during critical incidents
• Drive continuous improvement in operations and delivery
• Prepare performance reports for stakeholders

Requirements:
• 8+ years in technical support or SaaS-related roles
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