Desktop Engineer

Working hours: Shift (8am to 8pm / 8pm to 8am) OR Office Hours

Contract: 2 years (Renewable)

Working Location: Woodlands, Tuas and Airport, Upper Changi, Lavender, Paya Lebar

Perform Desktop Support services to users - Receiving, prioritizing, documenting and actively resolving end user help requests to maintain customer satisfaction and SLA expectations

Perform imaging/re-imaging, asset inventories, technical escalation to 3rd party vendor or resolver groups

Updating of Incident Records

Creates and updates work instructions

Document standards and procedures

Min. 1 Year Exp in Microsoft Windows 10 and Microsoft Office 365

Ability to prioritize effectively and work with sense of urgency

Previous IT helpdesk and/or call centre support experience (providing remote support via telephone/using remote tool) will be added advantages

Knowledge in support ...