Desktop IT Support Technician (Colombia)

This is a rewarding, hands‑on, IT support job. You will be working on a help desk with a small and friendly team of people, reporting to the Service Manager regularly and processing tickets that come in. The type of support is L1 and L2 desktop support primarily, but you need to have a good overall understanding of how everything found in a typical office works (printers, networking, telephones etc.).

Responsibilities

• Providing end‑user support for Windows10/11 and MacOS desktop operating systems
• User creation and administration of Microsoft Office365, including Exchange Online and SharePoint
• Website hosting, domain name registration and DNS records
• Creating extensions on VOIP systems, provisioning new phones and changing call routing
• Troubleshooting faulty computer hardware, identifying when a SSD/RAM upgrade makes sense
• Using remote monitoring and management tools to maintain devices remotely
• Understandi...