Opportunity Description
Description We are seeking a Tier 1 Help Desk/Desktop Support Technician to support approximately 100 users across multiple office and warehouse locations throughout the U.S. and Canada. This is a fully onsite, Monday–Friday position supporting daily IT operations in a warehouse environment.
The technician will serve as the primary onsite IT support resource, handling day-to-day help desk requests and desktop support responsibilities while working directly with the IT Manager. Advanced infrastructure and security-related issues are escalated to a managed services provider (MSP). Average ticket volume is around 5 tickets per day and is managed through ConnectWise.
Responsibilities
Provide Tier 1 help desk and desktop support for end users
Troubleshoot hardware, software, login, and connectivity issues
Support Microsoft Windows 10/11 and Microsoft 365 environments
Manage Active Directory user accounts, password resets, onboarding, and offboarding
Support ...
The technician will serve as the primary onsite IT support resource, handling day-to-day help desk requests and desktop support responsibilities while working directly with the IT Manager. Advanced infrastructure and security-related issues are escalated to a managed services provider (MSP). Average ticket volume is around 5 tickets per day and is managed through ConnectWise.
Responsibilities
Provide Tier 1 help desk and desktop support for end users
Troubleshoot hardware, software, login, and connectivity issues
Support Microsoft Windows 10/11 and Microsoft 365 environments
Manage Active Directory user accounts, password resets, onboarding, and offboarding
Support ...
Ready to Apply?
Submit your application for Desktop Support Analyst at Robert Half Technology
Apply for this Position