Desktop Support Analyst

Description We are looking for a Desktop Support Analyst to provide dependable technical assistance for employees in Lexington, Ohio within a plastics manufacturing environment. This Long-term Contract position supports users both remotely and in person, combining desk-based troubleshooting with hands-on assistance across workstations and peripheral devices. The role is ideal for someone who can navigate Microsoft-based systems confidently, communicate clearly with end users, and contribute to smooth day-to-day IT operations across a multi-site organization.

Responsibilities:
• Deliver frontline and advanced desktop support for employees through a mix of remote assistance and on-site service.
• Investigate and resolve issues involving computers, peripherals, software applications, and user access in a timely manner.
• Support Microsoft technologies, including Windows environments, Active Directory, domain-connected systems, and Microsoft Office 365 tools.
• Prepare...