Desktop Support Tech (Level 1)

Job Description
We are seeking an energetic, customer-focused IT Support Technician to join a client of clients in Baton Rouge. In this role, you will be the first point of contact for technical support requests, assisting employees both onsite and remotely. You’ll work alongside our Desktop Support and Systems Administration teams, gaining hands-on experience with Microsoft 365, Active Directory, Azure/Entra, and a variety of hardware and software tools.

Responsibilities include:
- Provide first-level support for account access, password resets, email, and basic networking issues
- Diagnose and resolve technical problems involving computer hardware, peripherals, and software
- Deploy, configure, and support Windows and macOS operating systems and applications on desktop and mobile platforms
- Maintain asset inventory and ensure equipment is properly tracked
- Document issues, resolutions, and best practices in our ticketing system (FreshService)
- Escalat...