Desktop Support/Technical Support

The ISD Global Support Technician is responsible for performing work across multiple areas (sites) and providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to escalated incidents, as well as telephone calls, email, and chat requests for technical support from end users.



Provides and is responsible for the setup, configuration, troubleshooting, analysis, and repair of computer systems, computer peripherals, mobile devices, and telephones. Installs, operates, tests, maintains, diagnoses, and monitors computer and support equipment operations by utilizing advanced troubleshooting techniques and departmental procedures.



Duties and Responsibilities (in order of priority)

• Troubleshoot and repair personal computer equipment and mobile devices. Analyze user-related problems to determine the source and notify appropriate personnel while assisting in resolution.

• Perform ne...