Desktop Support Technician, Associate

Job Title: Desktop Technician, Associate

Location: Bethesda, MD

Required Clearance: Public Trust

Onsite: 5 Days  

Job Overview: LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to-day desktop, laptop, mobile device, and peripheral support, ensuring compliance with NIH, HHS, and federal security standards. The technician delivers high-quality customer service while supporting approximately 350 - 475 users across Windows, macOS, and mobile platforms.

Key Responsibilities

• Provide Tier II/Tier III end-user support for Microsoft Windows 10/11 and macOS (Big Sur, Monterey and later) environments, including OS configuration...